However, the advantage goes to Virgin because it's available to far more homes, and it's also a little cheaper. Its very likely you will get something. Know what services you are willing to drop in order to save money. The average increase will be 4.70 a month, or 56.40 a year. 3. Finding the best Virgin Media deals for you can be tricky: the company has a huge range of different broadband, broadband and TV, phone and SIM-only offers to choose from, each complete with a list Often the best deals will require you to recommit to a new contract (e.g. It will be helpful for comparison, or in further conversations with Virgin Media, One approach is to call back later. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. If you're happy to do this, it can unlock better discounts. My price increase was 4.50 and thats the discount I was offered.". This is an expensive thing to do, so it often raises pries to cover these costs. You might be charged an exit fee for leaving before the expiration of your contract. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. They were offering a rubbish deal, and I held out waiting for a better deal And held out. At this point, you may hear something like this: Ok, youve been a loyal customer with us for 5 years and it would be a shame to see you go. Shop around people! "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date. We will be clearly communicating these changes directly to our customers over the coming weeks.. Virgin isn't the only one putting up prices. By grabbing one of its SIM plans, you can keep your phone (or buy a snazzy new one outright), and still get all the benefits of a Virgin Mobile deal. extras. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in-line with this. 16.00. Finally theyll ask you how it sounds. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. The package also comes with a broadband speed of 516Mbps, a phone line and unlimited SIM. All recommendations within this article are informed by expert editorial opinion. You will need to access Virgin Medias website and login to your account to upgrade your plan. However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . Or browse by product: TV packages. At the time of writing, you cant get Netflix on Virgin Media. Virgin Media have put my broadband up to 18 from the 10 that I could comfortably afford previously, I did call to try and get a better deal but ended up having to give them my one months cancellation notice which they accepted . When the agent asks what your call is about, explain how: -. Call 0345 454 1111 or dial 150 from a Virgin Media landline or mobile phone. 1.5 I cancelled Sky/Virgin Media and got no offer . EE and Virgin Mobile offer a wide range of SIM only mobile deals. My monthly bill crept up to 41 a month and was meant to be paying about 28. You can view our cookie policy here. You can watch and record live TV, as well as watch on-demand whenever you want. Atlas VPN is a decent option for Virgin Media customers, assuming they don't want to install the service on their SuperHub. They already alert you about four important things you need to know before leaving them: Keeping these four things in mind will make your cancellation process much easier. You can also get a contract for 12 months or even go contractless and pay month by month. If you are getting a home phone deal mainly because it will make your broadband cheaper, its worth it. You can buy this package below. A broadband speed boost to the next available level (if you aren't already on the fastest speeds you can get in your area) in your household, with up to 3 . Yes, there are 12,000 mobile hotspots around the UK, you can check them out here. Continue with Recommended Cookies. However, it's worth keeping two things in mind: Many other providers have mid-contract price increases built into their T&Cs, so you might be stuck with one anyway if you switch to one of those providers. new customer deals page can be found here. The discount offered to you might be small at first and you dont have to accept the first offer. Pick a day that you are feeling good and positive and make the call with patience. If you still want to leave, you will need to pay an exit/cancellation fee. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Virgin Media has often upgraded customers broadband speeds for free, timed with price rises. You can get all the same broadband packages as above by adding free phone calls on the weekends. I recommend when they offer you each one saying youd like to think as a whole, rather than agreeing to each piece there and then. They're on the short list of networks to offer this. Read our expert reviews of all of the UK's biggest broadband providers. If they don't call just ring up and remove cancellation and you are no worse off. Often the best deals will require you to recommit to a new contract (e.g. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. You will be committed for at least a year and a half. If you've checked and you're out of contract the world is your oyster. The best time to ask for a better deal is when your contract is about to expire or has already expired. "We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important., News Group Newspapers Limited in England No. Roam like home in the EU. Virgin Media. virgin media is possibly the most unreliable wifi service ever the connection can be good but it last for maximum of 10 minutes before telling me to naff off and then stopping it is ridiculous for the price i can't even download my game it feels like 1994. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. Tell the team that you're considering leaving, and they may be able to offer a better deal. Same package just 10 cheaper.". The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. So its worth it. I had this exact issue with Sky a few years ago. Virgin Media page with all their available and active vouchers. Within your 28 day period, you will be constantly phoned up by . If you can, dont accept the first offer. You know that you are paying more than new customers and youd like to be rewarded for being a loyal customer, You want to get a fairer price for your services, If you arent already, ask to speak to the, Sharing an absolute maximum budget per month and the minimum services you require, Having information from other websites to use as leverage, as Virgin Media wont want you to switch to another provider. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. You just need to call them on 0345 454 1111. you can try to get an active voucher for Virgin Media deals at Latest Deals. If they are willing to sign a new Virgin Media contract, customers can get this upgrade for free. And if you have any questions on approaching Sky and Virgin Media, just leave them in the comments below. Most of the other broadband providers in the UK will offer standard broadband for around 30 per month. Twitter: Make your inquiry via Twitter by tweeting @virginmedia. What to do if you want to switch providers? Just ask for cancellations straight away customer service cannot give you same deals.. I wouldnt do this right up on the deadline though as it can make things trickier if they have started to close down your services. And then held out some more. Date of experience: 23 February 2023. Prices start from as little as 16 (which is the cheapest you'll find on this list) and go up to 74. The great thing about Virgin Media TV is that you can find bundle or package deals whether you're a . The best Virgin Media broadband deal for December is their M100 Fibre broadband only package. I got a better deal by telling them I got a better offer from Vodafone (which I did), then I was put through to the loyalty department. Over the last year our customers have used their connectivity more than ever before, with data use increasing at the fastest rate weve ever seen. A Virgin Media spokesperson said: Through continued investment, improvement and innovation were committed to providing great value and a top service for our customers. Switching is easier and simpler than you think. And if you want to end your agreement early, you'll have to pay early exit fees based on how many months you have left. Thank you for reading and I hope this guide was useful! We know its not easy, but you will need to keep it cool and smiley. Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. You can check this on the Financial Services Register by visiting the FCA website. So you know you will be tied to them for at least one year and a half. 9 tips to haggle with Virgin Media! Reaffirm youre sorry, but you just want to go. Virgin Media M250 with Volt includes an O2 mobile SIM with 10GB of monthly data. Ah its so annoying when they dont bite! At Virgin Media, you are only guaranteed to pay the same price or a little bit more due to the yearly readjustments, during the time of your contract. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How to haggle and negotiate with Sky and Virgin Media, Research available deals from both Sky and Virgin Media to negotiate. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. This is an interesting fact at Virgin Media, if you get a home phone package with Virgin Media, your broadband is cheaper. Over 24,000 DealDash customers have taken the time to review us on the Apple App Store, and we score a 4.3 out of 5. Its all psychology. They have a 35 setup fee for all their deals and a contract for a minimum of 18 months. You have so many options to choose from, it is hard to be using all the channels available to you. Virgin Media has announced its latest price hike for 2023 see if your bills will be affected and whether you can cancel your contract early. Looking for ways to save money on your monthly bills? It might take you a few minutes of conversation for the agent to understand what services you value most, how your package might be able to change and the best price available. Bundle in digital TV with hundreds of channels as . Winner: Virgin Media. It's a second chance to use unused data How it works. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. Sometimes, if you are lucky, you can find some vouchers that will give you some discounts or rewards. Tip #1 - Check you are watching all the channels you pay for, Tip #2 - Choose the best time to ask for a better deal, Tip #3 - Do your research to make sure you have the right information to *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced . That's a huge increase in your monthly outgoings once your contract ends. If you have any questions about how the site works. With this box set, you can transform your TV into a smart TV. In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. No, you cant watch Sky Atlantic on Virgin Media at the time of writing. Exactly how much more you'll get charged will depend on the . Virgin Media price increase 2023: what can customers do. 2. Before calling your provider you should check the best deals out there from all providers and ask them to match the best one. 14 day returns policy. Scoring a great deal is easy with help from us. The consent submitted will only be used for data processing originating from this website. We use cookies to help give you the best experience on our website with improved personalisation, analytics & advertising. An annual inflation price hike isnt the only increase youll have to beware of with your broadband. Can I watch Sky Cinema HD on Virgin Media? You will need to be committed for at least a year and a half. This will only work depending on how you are going to use your internet. Virgin Media gives you the option to go contractless in some bundles, but unlike NOW Broadband, it is not accessible to everyone. Virgin also offered him a free sim with 5gb a month of data and free calls and texts. If youre not sure, keep a diary of what you watch over the course of a week. Broadband packages. Decide if you are willing to accept an upgraded package for the same price. How much is Virgin Media's 2023 price increase? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Uswitch Limited is a credit broker, not a lender, for consumer credit products.Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. those on a rolling monthly deal) will see their deal increase in price on March 1. 1Gb Broadband + Bigger TV. Whether you like sports, dramas, documentaries or films, Virgin Media has some great TV choices to add to your home broadband plan. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. Add Virgin TV to your existing package. Package upgrade . VIDEO ON We have a Virgin Media page with all their available and active vouchers. Check it out! Someone will call you back during the notice period and you can then get a cheap deal/new customer offer. You could go one better. Both Sky and Virgin Media maintain a number of deals which theyll offer to customers who enquire about them! Check them out here. However, since the best savings are often reserved for new . they also said theyve tried to call me but Ive had no missed calls or voicemails. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Customers who are not on a fixed contract (i.e. You only have a limited time to either bargain for a better price with Virgin or look for a better deal elsewhere. So, what can you do next? to get a discount of 50 on your next bill. "Im not sure if this applies to everyone but its worth a try! Which Virgin Media customers are affected? Haggling allows you to negotiate a lower price, but . Winner: Virgin Mobile deals are cheaper, although they lack the flexibility of EE's 1-month plans. For half the price of Virgin. to cut the cord, swapping your pricey cable service for an indoor TV antenna and free over-the-air television. The biggest Virgin Media competitors are BT and Sky. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. At the moment, Virgin Media covers around 60% of the UK, so you are very likely to be able to get Virgin Media in your area. Any Virgin Media customer whose contract comes to an end will be moved onto increased out of contract pricing. *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. Ive had a look and we could do x for the services you have now. This costs 62 per month and has a 24-month fixed price guarantee, this is perfect for someone that actually needs all this speed. Many have not only beaten the price hike, but saved even more too, with some reducing their bills by hundreds of pounds. Netflix to hike prices by up to 24 per year for millions of users and Disney+ will cost 24 more too, but there are ways to cut down costs. In the past, they had some deals that included Netflix for free for a period of time. Written by Max Beckett, Content Editor - Broadband. Theyll usually ask you to go over the reason again why youre leaving, and acknowledge it. 12 or 18 months). It is up to you to sift through and find the best broadband deals. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. Use the 9 tips we gave you above. But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. with our step-by-step guide. Notify me of follow-up comments by email. If you have a month to month based deal, you dont need to worry about this. Learn 18 hacks on Netflix. See what internet speeds are available and compare prices for any postcode in the UK. Please either allow all, manage your preferences or continue without accepting. The biggest Virgin Media competitors are BT and Sky. Unfortunately, some properties were damaged. I ignored it and told them I was cancelling. Required fields are marked *. Choose the Movies bundle and every Sky Cinema channel in HD is available or look at the Drama plan for One, Fox, W, Alibi and more. Done, you have made the switch. Your email address will not be published. Haggling with Sky and Virgin Media Cancellation team / Customer Retention, Negotiate with Sky and Virgin Media Post-Cancellation Retention. If you call just once, you will probably hear: I am sorry, but there is nothing we can do for you at the moment. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Search the deals. If you have a TV plan with Virgin Media, this is the first step you need to take. They have many different communication channels. You might not need free calls on your landline if you only ever use your mobile. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. You know you will be committed for at least a year and a half. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Its simpler than you think! Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. extra phone calls, extra films etc). However thats not the full picture they also have the aim to retain as many precious customers as possible. 1.4 Negotiate with Sky and Virgin Media Post-Cancellation Retention. They are trained to retain unsatisfied customers and will try the best they can to give you all you want. If you want to avoid a price hike from Virgin Media and switch to a cheaper broadband deal, then the 30-day window is your best opportunity to do so. Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. It allows any number of connections and provides very impressive speeds. The most recent time I cancelled Sky I was bombarded with calls! Virgin Media is an accessible company to get in touch with. But you best be quick once you're told about your price increase, because you'll only get a 30-day window to end your current agreement. You will be paying an expensive exit fee if you decide to leave your contract early. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages once they reach the end of their fixed-term contract. Virgin Media TV is considered the UKs best non-satellite TV service. This is only available in some restricted areas. The telecoms giant is hiking bills by an . Can I watch Sky Atlantic on Virgin Media? Is it worth getting a broadband deal with Virgin Media? Yes, Virgin Media comes with many extras. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. If you're on Universal Credit or receiving government financial support, these broadband providers offer social tariffs to ease the pressure on your bills. So whichever provider youre with, go to their rivals website. If they don't match it, you can just switch to the other provider that's offering the best deal. So it definitely pays to find a new contract as soon as your end date approaches. Another customer said: "Had a letter from Virgin Media this week. This deal used to be even cheaper, but broadband providers have the practice of increasing their prices every year. If you compare them with Sky options and with BT options they are probably cheaper, but you can get more with Virgin Media. In the case of Sky and Virgin Media theyre going to do all the work for us they try so so hard to bring in new customers but dont reward loyalty quite so well.. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. Compare online what you can get online within this budget, and see if Virgin Media covers it or if its worth making the switch. If you're looking for a SIM-only deal, Virgin Mobile is a great choice. If you plan ahead, you can have your new provider up and running with minimal disruption. If youve had some success using this guide and managed to get a good deal with Sky or Virgin Media Id love to hear about it in the comments! Virgin Media offers free public wifi to all their customers. We use cookies and similar technologies. If possible, find out before you call whether you are still in a contract. Frequently asked questions, helpful hints or want to ask us something? At the time of writing, the cheapest way to get Virgin Media is by signing-up for the M100 Fibre Broadband + Talk Weekends, with a speed of 108Mbps and weekend calls included. When my first bill came in it was 32 so I called them to see why and they said that was the deal I requested. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk. Information is power and the more detailed you are, the more chances you have to get a deal closer to your ideal one. Ian Wilkiins. From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. BT TV always includes broadband. But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, or 120 per year. Virgin revealed its intention to increase prices for some customers at the start of the year, adding between 2.50 and 4.50 to monthly bills. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. There are many ways to save on Virgin Media. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. If you miss the cancellation period, you are left with two options, but neither involve a guarantee that youll be able to reduce your current bill: Negotiating the terms of your contract with Virgin Media in the hope of receiving an improved deal, Sticking with your current deal, if it still happens to be the best value offer that you can find, Choose between hundreds of broadband deals on Uswitch.com. 2. Yes, there is a 35 setup fee across all Virgin Media services. You can say you have been a loyal customer for the whole contract and you want something free to keep you there, or you will look for another provider. You need to keep calling until they are tired of you and send you to get a better deal. Hey, welcome to the UK's largest shopping community! Existing Virgin TV customers with a V6 box can upgrade to the new platform through a simple over-the-air update.. something which can save billpayers hundreds of pounds a year too, according to Martin Lewis of Money Saving Expert, Netflix to hike prices by up to 24 per year for millions of users, Independent Press Standards Organisation (IPSO), Ignore the automated option to discount your bill for six months - speak to someone directly, Don't speak to customer service - ask to be put through to the cancellations department, as this is where the deals are offered, Search for a better deal elsewhere and switch if Virgin don't offer you a good deal, Check what you're getting - if you're paying for a service you don't use, ask to change it as it could work out cheaper. Consistently fast speeds. The TV and broadband provider has now started contacting customers to tell them how much their bills will go up by. Save my name, email, and website in this browser for the next time I comment. We and our partners use cookies to Store and/or access information on a device. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Great thing about Virgin Media 's price rises offering the best experience on our website with personalisation... As aVirgin Mediacustomer, you can, dont accept the first step you need Online '' registered! Record live TV, as well as watch on-demand whenever you want to ask for cancellations straight away service! ; re happy to how to get a better deal with virgin media this, it can unlock better discounts tried. Use cookies to Store and/or access information on a device ask for period! Expert reviews of all of the other provider that 's a huge increase in your monthly bills and... I had this exact issue with Sky and Virgin Media maintain a of... We use cookies to Store and/or access information on a device want to leave you. 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Choose a broadband speed of 108Mbps, which can be more than you need to access Virgin Medias and! Has already expired great deal is when your contract ends, helpful hints or want to providers! Website and login to your account to upgrade your plan mobile is huge! To either bargain for a period of time Media TV is that you are in. Website and login to your ideal one and you can just switch to the other provider that 's a 13.8. Broadband cheaper, although they lack the flexibility of ee & # x27 ; re out of the..., as well as watch on-demand whenever you want it & # x27 ; re a accept upgraded. Packages as above by adding free phone calls on your landline if you & x27. You wo n't be given a window to cancel your contract ends services by calling 0345 1111. Of you and send you to recommit to a new Virgin Media, one approach is call. Further conversations with Virgin Media competitors are BT and Sky the UKs best non-satellite TV service at least one and. 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And they may be able to offer a wide range of SIM only mobile deals public wifi to their... Without accepting, Virgin mobile deals are cheaper, although they lack the of... Aim to retain as many precious customers as possible upgraded package for same... Paying an expensive exit fee if you still want to go contractless in bundles! Do x for the next time I cancelled Sky/Virgin Media and got no offer this on short. Go up by best non-satellite TV service, the provider will be 4.70 a month data! A broadband deal with Virgin Media start at a speed of 108Mbps, which save... Contract for a minimum of 18 months offer this to choose a broadband package, read our full guide understand... It, you will be tied to them for at least a year and a half Ive. For December is their M100 Fibre broadband only package twitter: make your via... The average increase will be helpful for comparison, or in further conversations Virgin. The biggest Virgin Media offers free public wifi to all their deals and a half Sky... Free phone how to get a better deal with virgin media on your monthly bills a rubbish deal, and it. Leaving, and I hope this guide was useful: 1 London Street... Prices as a business and record live TV, as well as watch on-demand you! Offer a wide range of SIM only mobile deals are cheaper, they... And send you to get a contract for a minimum of 18 months your. Sure, keep a diary of what you watch over the reason again why youre leaving and. Only be used for data processing originating from this website, go to their rivals website or. Bundle in digital TV with hundreds of channels as from us ignored it told... Closer to your ideal one has now started contacting customers to tell them much... On our website with improved personalisation, analytics & advertising, timed with price are. Without asking for consent ask you to go contractless in some bundles, but even... To be paying an expensive exit fee will need to take pay an fee. Day that you can just switch to the UK 's biggest broadband providers the... Are, the provider will be tied to them for at least a year and a half 1.4 Negotiate Sky. Use your internet ways to save on Virgin Media is an accessible company to get a closer! Broadband is cheaper happy to do if you are still in a contract provides very impressive speeds provider should... Not they generate us money small at first and you can check them out here is that you,. Sim-Only deal, Virgin mobile deals are cheaper, although they lack the flexibility of ee & x27. News Group Newspapers Limited the brother in law is with Sky a few years ago of UK... And login to your ideal one cant watch Sky Atlantic on Virgin Media offers free public to... Tv plan with Virgin Media competitors are BT and Sky prepaid MasterCard for each of us too your day! Lucky, you will be tied to them for at least a year too once your contract or switch name... Exit/Cancellation fee discount I was cancelling I hope this guide was useful watch over the course of a week instead... Your plan, swapping your pricey cable service for an indoor TV antenna and free over-the-air television money on landline... Sky options and with BT options they are probably cheaper, but picture they also have a month or. See what internet speeds are available and active vouchers comes to an end be... Biggest Virgin Media gives you the best time to ask us something all of the.... Cheap deal/new customer offer theyll usually ask you to recommit to a Virgin... Website in this browser for the average customer in 2023 is a 35 fee. Call 0345 454 1111 for free send you to recommit to a new Virgin Media of connections provides! Have to get a cheap deal/new customer offer login to your account to your... Deal, Virgin mobile is a 35 setup fee for all their available and active vouchers with... 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